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FAQ Halloween Half – Event ID# 7716


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The FAQ section has been created to answer the more commonly asked questions by customers. If your question is not listed below, please contact the organiser using the contact details on the event page.

Frequently Asked Questions:

Q. How can I contact the event organiser?

A. The event organisers contact details are displayed at the top of the event listing page.

Q. What happens if I sign up for this challenge but then can't do it?

A. No problem. We understand that sometimes life gets in the way of your plans. If you find that you have signed up for one of our races then decide not to participant, we would be happy to defer your place onto another race at the same value. Unfortunately, we are unable to offer refunds unless it is under special circumstances at the discretion of management.

Q. How do I send you my evidence?

A. Submitting your evidence is really easy. Simply take a screenshot of your activity from your mobile and visit our secure submission form at https://the-running-bug.com/submit-your-evidence/ where you can upload your file. This will be emailed to us. We accept evidence from all activity apps including Strava, Garmin, Fitbit, etc. Once you have sent your evidence, you should be redirected to a confirmation page.

Q. How long does it take to receive my medal?

A. Once your medal has been posted, you will receive another email to confirm. We aim to post out your medals within 7 days of the conclusion of the event. All medals are sent second class by Royal Mail delivery.

Q. What happens if I don't receive my medal?

A. From-to-time, items do get damaged or lost in the postal system. Unfortunately, we don’t have any control over this. However, we appreciate this can be frustrating and disappointing not receiving your medal. If in the event that you have not received a medal within 14 days after the event, please contact us using the form on this page and we will send a replacement medal for free. If in the event we do not have any replacement medals, we would be happy to transfer your place onto another race at no additional charges to you.

Q. Do you ship medals overseas?

A. Unfortunately, we current do not accept entries with a non-UK postal address. If you enter a challenge and live outside the United Kingdom, The Running Bug reserves the right to refuse the entry and issue a full refund. We are sorry for any inconvenience this may cause.

Whilst BookitZone makes every effort to ensure that content downloaded from our website is virus-free, we do not accept responsibility for files which are made available to you by the organiser, and hosted by us for the purposes of downloading from our website. BookitZone would always recommend that local anti-virus measures are in place on your device(s) when using the internet for any purpose.

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Page updated 20th Oct 2021, 11:28
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