FAQ Valentine's 10k Virtual Race – Event ID# 9152

Q. How can I contact the event organiser?

A. The event organisers contact details are displayed at the top of the event listing page.

Q. What happens if I sign up for this challenge but then can't do it?

A. No problem. We understand that sometimes life gets in the way of your plans. If you find that you have signed up for one of our races then decide not to participate, we would be happy to defer your place onto another race at the same value. Unfortunately, we are unable to offer refunds unless it is under special circumstances at the discretion of management.

Q. How do I send you my evidence?

A. Submitting your evidence is really easy. Simply take a screenshot of your activity from your mobile and visit our secure submission form at https://the-running-bug.com/submit-your-evidence/ where you can upload your file. This will be emailed to us. We accept evidence from all activity apps including Strava, Garmin, Fitbit, etc. Once you have sent your evidence, you should be redirected to a confirmation page.

Q. How long does it take to receive my medal?

A. Once your medal has been posted, you will receive another email to confirm. We aim to post your medals within 7 days of the conclusion of the event. All medals are sent second class by Royal Mail delivery. Medals sent to an address outside the UK can take longer.

We do not take any responsibility for the loss or damage of medals in transit.

Q. What happens if I don't receive my medal?

A. Sometimes items do get damaged or lost in the postal system. Unfortunately, we don’t have any control over this. However, we appreciate this can be frustrating and disappointing not receiving your medal. If in the event that you have not received a medal within 14 days after the event, please contact us with a photo of the damaged medal if appropriate and we will send a replacement medal for free. If in the event we do not have any replacement medals, we would be happy to transfer your place onto another race at no additional charges to you.

Q. Do you ship medals overseas?

A. Yes we do. However, please be aware that non-UK entries incur a higher charge to cover extra administrative and postage costs. If a non-UK resident purchases a UK entry, The Running Bug reserves the right to refuse entry.