FAQ 2020 Muddy Boots 10k – Event ID# 6788

Q. Can I request a refund for my place?

A. Muddy Boots will be back in February 2021!  However, in the meantime if you require a refund of your race entry fee, please see the procedure below to submit a request. (Please note that refunds are for the race entry fee only and do not include the original booking fee).

If you choose to donate your entry fee to the school rather than request a refund - then a big THANK YOU!  No further action is required from your part.

We have to set a cut off point for refund requests, so if you do require a refund, we will need to know by Sunday 23rd February at 23.59pm at the latest. If we don’t hear from you then your fee will be automatically donated. 

Q. How do I request a refund for my entry fee for the cancelled 2020 Muddy Boots race?

A. REQUESTING A REFUND BEFORE 24th February 2020:

Please request a refund by sending an email to info@bookitzone.com.
Please title your email: "MUDDY BOOTS REFUND REQUEST - [NAME OF PERSON REQUIRING REFUND]”

UNDERSTANDING REFUNDS:

Refunds will be issued by BookitZone as soon as possible after receiving a request.

Issuing of refunds is a manual procedure and with potentially hundreds of refunds to make, this may take some time - thankyou in advance for your patience.

You will receive an email confirming the refund has been issued. Once a refund has been issued, it can take upto 10 working days to appear on your statement.

Refunds can ONLY be issued back to the original payment method used to make the booking. We do not have the facility to accept payment from one person/source and refund to a different person/different account source. The entry fee will be credited back to the bank account, or credit card or Paypal balance used when the entry was originally made. PLEASE DO BEAR THIS IN MIND IF YOUR PLACE WAS TRANSFERRED TO YOU FROM ANOTHER RUNNER - THE ORIGINAL CARDHOLDER WILL BE CREDITED AND YOU WILL NEED TO CONTACT THE ORIGINAL RUNNER FOR REIMBURSEMENT!