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FAQ The 2018 Market Drayton 10k Road Race – Event ID# 5046


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The FAQ section has been created to answer the more commonly asked questions by customers. If your question is not listed below, please contact the organiser using the contact details on the event page.

Frequently Asked Questions:

Q. Can I wear headphones / earphones / listen to my MP3 Player / music device etc?

A. STRICTLY NO HEADPHONES EARPHONES MP3 PLAYERS ETC OF ANY KIND - USING SUCH DEVICES WILL RESULT IN DISQUALIFICATION.

Q. My details have changed. How can I update them?

A. You can amend details of your booking yourself up until the 31/03/2018. This is done by signing in to the BookitZone website and clicking the 'View/Amend Orders' link (accessible from your 'Dashboard Page'). This facility is NOT intended for performing a transfer. Typical changes may include change of name due to marriage or divorce, moving house, joining/leaving/changing running club etc. This facility will ONLY be available up-until 31/03/2018 after which any change details will need to be advised manually.

Q. I wish to receive a refund for my place. Do you allow these?

A. Unfortunately due to many upfront costs associated with staging an event of this size, we regret that we are unable to offer refunds for any reason however we do allow runners to transfer their place to a friend/colleague (See below).

Q. I can no longer run, how do transfer my number to a friend/colleague?

A. You can perform a transfer of your place to another runner free of charge. Please email BookitZone directly with FULL details of THE DONOR and THE RECIPIENT. Please use the 'Contact us' link at the foot of this page to get in touch and clearly state "MD10k TRANSFER".

To enable us to process the transfer, we will need FULL DETAILS of the replacement runner. WITHOUT THE FOLLOWING DETAILS WE CANNOT PROCESS YOUR TRANSFER:

DONOR:
Full Name
Booking or Order Number

RECIPIENT:
Full name:
Gender:
Date of birth:
Full postal address (including postcode):
Contact telephone number:
Email address:
Choice of Tshirt size (XS/S/M/L/XL/XXL):
An estimated finishing time for completing the 10k:
Mobile number (if SMS results are required):

Transfers will be processed by BookitZone up until the 31/03/2018.

After this time further information will be provided as to how to make a transfer as numbers will have already been posted.

It is up to the donor and replacement runner to sort out any financial transactions independently and also to ensure that any bib number/chip received is passed on to the replacement runner.

Whilst BookitZone makes every effort to ensure that content downloaded from our website is virus-free, we do not accept responsibility for files which are made available to you by the organiser, and hosted by us for the purposes of downloading from our website. BookitZone would always recommend that local anti-virus measures are in place on your device(s) when using the internet for any purpose.

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Page updated 25th Feb 2018, 15:35
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