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FAQ The 2018 Market Drayton 10k Road Race – Event ID# 5046


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The FAQ section has been created to answer the more commonly asked questions by customers. If your question is not listed below, please contact the organiser using the contact details on the event page.

Frequently Asked Questions:

Q. Can I wear headphones / earphones / listen to my MP3 Player / music device etc?

A. STRICTLY NO HEADPHONES EARPHONES MP3 PLAYERS ETC OF ANY KIND - USING SUCH DEVICES WILL RESULT IN DISQUALIFICATION.

Q. My details have changed. How can I update them?

A. As BookitZones' data has now been finalised and mail out of race packs had been completed, BookitZone can no longer process updates/changes.

Transfers can now be requested (until 10th May) via the link below (after which its transfers on the day only).
http://www.ukresults.net/forms/180513md10k.html

Q. I wish to receive a refund for my place. Do you allow these?

A. Unfortunately due to many upfront costs associated with staging an event of this size, we regret that after 21/4/2018 we are unable to offer refunds (see below)

Q. I see that the last date for refund requests was 21 April, but I'm now injured/can't make the race - can I have a refund?

A. I'm afraid the short answer is 'No'.

Race pack fulfilment (printing address labels, packing race information and bib numbers etc into envelopes) and posting of race packs has been completed so it's literally too late to refund and cancel an entry (hence the need for a cut-off date). Race pack fulfilment has not been handled by BookitZone - we have no control over this.

There is a 'late transfers' procedure so for those that can unfortunately no longer make the race so you can still transfer your place to a friend/colleague for free. (See below.)

There is little point contacting us to request a refund at this stage - as it will be the same answer given for the reasons above.

Q. I can no longer run, how do transfer my number to a friend/colleague?

A. You can perform a transfer of your place to another runner free of charge.

As BookitZones' data has now been finalised and mail out of race packs had been completed, BookitZone can no longer process transfers.

Transfers can now be requested (until 10th May) via the link below (after which its transfers on the day only).
http://www.ukresults.net/forms/180513md10k.html

Q. Where can I view the start list?

A. Please see this link: http://www.ukresults.net/2018/drayton.html

Q. My number hasn't arrived.

A. If your number hasn't arrived by 5th May 2018, please send an email to marketdrayton10k@gmail.com to let them know.

If notified in advance that race packs haven’t been received then we replace free of charge and put one up at the admin tent for race day collection.

This MUST be advised BEFORE race day as some people do receive their number but just forget to bring on the day then make out they haven’t received it. If not notified in advance, there will be a £5 charge for a replacement number to be issued.

Whilst BookitZone makes every effort to ensure that content downloaded from our website is virus-free, we do not accept responsibility for files which are made available to you by the organiser, and hosted by us for the purposes of downloading from our website. BookitZone would always recommend that local anti-virus measures are in place on your device(s) when using the internet for any purpose.

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Page updated 18th Oct 2018, 19:50
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