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FAQ HW Moon Toyota Wigan 5k & 10K 2020 – Event ID# 6770

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The FAQ section has been created to answer the more commonly asked questions by customers. If your question is not listed below, please contact the organiser using the contact details on the event page.

Frequently Asked Questions:

Q. How can I contact the event organiser?

A. The event organisers contact details are displayed at the top of the event listing page.

Q. Can I wear headphones in the race?

A. Yes. The Wigan 10k is run on closed roads and headphones are permitted.

Q. When will I receive my running pack?

A. All runners registering before 9am on Friday 28th August will have their running packs/Family Mile runner numbers posted out to them by September 1st.
If you have not received your race pack by Thursday 3rd September and you registered before 9am Friday 28th August please email us on
Race Information opens at 7.30am on the morning of the race.
Please note, replacement packs may not be available without prior agreement.

Q. Will my pack be posted out if I sign up the week before the race?

A. Race packs and Family Mile runner numbers will NOT be posted out after Tuesday 1st September. Anyone registering after this will need to pick up their pack on Race Day from the Race Information Point on the corner of Market Street and Hallgate WN1 1JN.
If you register before Friday 28th August and have not received your pack before Thursday 3rd September, please contact us via email to arrange a replacement to be picked up on the day. Replacements may not be possible on the day without prior agreement.

Q. What time does the race start?

A. The race starts at 10am.

Q. Can I run for another charity?

A. The Wigan 10k is organised by Joining Jack and we are very grateful to all the runners who choose to raise money for the charity. Runners are free to raise funds for other local and national charities. The Wigan10k team are extremely proud of the funds that have been raised for Joining Jack and a host of other charities. Runners not wishing to run for a charity are also welcome.

Q. Can I walk the course?

A. We have lots of people who prefer to walk the course. We ask that they are at the back of the queues at the start line and also ask that runners look for the specially allocated pace-setter boards who will give you the best idea of which group of runners to start the race with.

Q. Are there pace setters at the start line?

A. Pace setters will be available and located at different points along the start line. Look out for the pace setter boards signalling the pace setters time. Pace setters will be available for runners looking to achieve any of the following times 40mins, 45 mins, 50 mins, 55 mins, 60 mins, 65, mins and 70 mins.

Q. I am injured and unable to run, can I transfer my entry to a friend?

A. Entries can be transferred no later than Friday 28th August. Please email with your name and provide the name, address, email, mobile no, DOB and emergency contact details of the person you are transferring your entry to. If you have already received your race pack you must be prepared to pass this on to your replacement.

Q. I am injured and no longer able to run, can I defer my entry or get a refund?

A. We do not permit entries to be deferred and are unable to provide a refund. You can transfer your entry to another runner – see above. Your registration fee will be donated to Joining Jack.

Q. How old do runners have to be to take part in the Wigan 10k?

A. Runners must be at 15 years old on the day of the race, Sunday, September 6th 2020.

Q. Will I receive my race no and timing chip ahead of the race?

A. Race numbers and timing chips will be included in racepacks. You will also receive an instruction leaflet on how to fit the chip to your running shoes. Other information in the pack will include details on the route, car parking and prizes awarded.

Q. I have not received my racepack in the post what shall I do?

A. Please email with your name and address for a replacement if you have not received by Thursday 3rd September.

Q. I have lost my racepack what can I do?

A. Please email with your name and address for a replacement.

Q. I have forgotten to bring my race number/timing chip with me?

A. Please go to the Race Information Point and replacements will be provided where possible. However, we cannot guarantee times will be automatically sent to your mobile with a replacement race number and timing chip.

Q. Will all runners receive a medal and goodie bag?

A. All runners who complete the course will receive a finishers’ bag which includes a medal.

Q. Will I be able to register on the day of the race?

A. In 2015, the Wigan 10k reached its capacity six days ahead of the race and registration was immediately closed. In 2016, registration closed 48 hours ahead of the race. A decision will be taken ahead of the race as to whether we will be registering runners on the day. Please check Facebook and Twitter feeds for updates.
Please do not rely on registration on the day and register in plenty of time ahead of our closing date.
Should we open on the day registration, this will be charged at £25.00
The Family Mile does offer on the day registration with at a cost of £5.00 Registration will be open 9am – 12pm.

Q. When will the results be published?

A. Results will be available on our Facebook page no later than 24 hours after the race finishes.

Q. Is the Wigan 10k a UK Athletics Certified Event?

A. Yes, the event is a UK Athletics Certified Event and the course has also been UKAEA accuracy certified meaning the event is eligible for the Power of 10.

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Page updated 20th Sep 2021, 12:06
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